FAQ - Email Deliverability and Troubleshooting

To improve email deliverability in Sendy, consider the following steps:

• Authenticate your domain by setting up DKIM and SPF records.
• Maintain a good sender reputation by sending relevant and engaging content.
• Regularly clean your subscriber list by removing inactive or bounced email addresses.
• Monitor and manage spam complaints and unsubscribe requests promptly.
• Follow email deliverability guidelines and comply with anti-spam regulations.

If you're experiencing bounced email issues in Sendy, you can troubleshoot them using the following steps:

• Check the bounce logs in Sendy to identify the specific bounce codes and reasons.
• Review the bounced email addresses for typos or invalid addresses.
• Verify that your sender domain has proper DNS configurations, including SPF and DKIM records.
• Ensure that your email content and formatting comply with spam filter rules.
• Contact your email service provider or review server logs for further assistance if needed.

If your emails are ending up in spam folders, consider the following prevention measures:

• Ensure your sender domain and IP have a good reputation.
• Use a reputable email service provider with high deliverability rates.
• Avoid using spam trigger words or phrases in your email content.
• Personalize your emails and make them relevant to the recipients.
• Encourage your subscribers to add your email address to their contacts or whitelist it.

To set up feedback loops and monitor email complaints in Sendy, follow these steps:

• Configure the feedback loop settings in your Sendy installation.
• Register for feedback loops with major email service providers (ESPs).
• Monitor the feedback loop reports provided by the ESPs.
• Take necessary actions to address complaints, such as removing complaining email addresses from your list.
• Analyze and improve your email content and practices to minimize complaints in the future.

Common reasons for email delivery failures in Sendy can include:

• Invalid or non-existent email addresses in your subscriber list.
• Blacklisted sender domain or IP address.
• Improperly configured DNS settings, such as missing SPF or DKIM records.
• Violating anti-spam regulations or triggering spam filters with your email content.
• Issues with the recipient's email server, including full mailboxes or server misconfigurations.

To resolve these issues, ensure your subscriber list is clean, maintain a good sender reputation, and properly configure DNS settings. Additionally, follow email deliverability best practices and work with your email service provider to address any specific concerns.